Terms of Service

Open Analytics is operated by AGHAZADA LLC, a limited liability company registered in New Mexico, United States ("we", "us"). By creating an account or using the service you accept these terms and our Privacy Policy. If you accept on behalf of a company, you confirm you have the authority to bind it. You must be at least 18, or the age of legal majority where you live.

Open Analytics is privacy-first web analytics: a tracking script you install on your sites, a dashboard that reports on the traffic, and the surfaces around them, including custom events, funnels, revenue reports, public share pages, embeddable widgets, a read API, a CLI, an in-dashboard AI assistant, and an MCP connector that lets AI agents you authorize read and manage your analytics.

• Keep your sign-in method secure. Everything done through your account, your API keys, or apps you have connected is treated as done by you.
• Give us accurate account information and keep the email reachable; it is how we send you legally required notices.
• You are responsible for the people you invite to your sites and for the roles you give them.

You agree to all of the following:

• Use the service only on sites and apps you own or are authorized to measure, and comply with the laws that apply to you, including any notice or disclosure your jurisdiction requires toward your visitors.
• Do not send us directly identifying visitor data. Event names, event properties, and the identify call must not contain email addresses, names, precise locations, or anything else that identifies a person on its own.
• Do not probe, overload, or interfere with the service, evade rate limits or quotas, misrepresent traffic, or use it to build a competing service by systematic extraction.
• Do not resell or white-label the service without a written agreement with us.

If a use would make our privacy promises false for your visitors, it is outside these terms.

The analytics data of your sites is yours. We process it only to provide the service, as described in the Privacy Policy, and you can export it or delete it at any time. We claim no ownership over it and no right to use it beyond running the service.

Some surfaces publish numbers because that is their job: a share link makes a dashboard readable by anyone who has the address, and an embedded widget renders live numbers on any page it is placed into. Creating one is your decision as publication; disabling or deleting it takes the numbers back down. We are not responsible for who saw a surface while you had it published.

• Credentials are scoped on purpose: tracking keys only write, read keys only read what their scopes name, and OAuth grants for AI agents carry exactly the permissions you approve on the consent screen.
• Destructive operations (deleting sites or data, managing your team, changing billing, editing credentials) are never available to agents or API credentials; they require you, signed in.
• You are responsible for what a connected app does within the scopes you granted it. You can see every connected app in your account settings and revoke it with one click, which cuts its access everywhere at once.
• AI assistant answers are generated from your aggregate data and can be wrong; check them before making decisions that matter.

• The service is a paid subscription. Plans are priced by a monthly event quota; current prices are on the pricing page, and payment is processed by Stripe.
• Subscriptions renew automatically each billing period until cancelled. Fees are non-refundable except where the law says otherwise.
• If you exceed your quota we tell you and ask you to upgrade; we do not bill surprise overages behind your back.
• If payment fails or a subscription lapses, data collection pauses. Your existing data is kept for 90 days so you can return, and is permanently deleted after that.
• We can change prices with at least 30 days' notice by email; the change applies from your next billing period. Prices exclude taxes; you are responsible for any that apply to you.

You can cancel your subscription, delete any site, or delete your entire account from the dashboard at any time, without emailing anyone. Cancellation takes effect at the end of the paid period. Deletion is immediate and permanent: it removes the data from every store we run, and we cannot restore it afterwards.

We may suspend or terminate an account that materially breaches these terms, abuses the service or the people running it, or creates legal risk we cannot carry. Unless the breach makes it impossible, we will warn you first and give you a chance to fix it, and we will not delete your data faster than the retention rules in section 7 in any case.

The product will keep evolving: features will be added, improved, and occasionally retired. If we retire something you actively use, we will tell you with reasonable notice. We aim for the service to be available continuously but do not promise uninterrupted operation; scheduled maintenance and honest incident communication are part of the deal. Support is by email at support@getopen.so, answered within one business day.

The service, its software, and the Open Analytics name and marks remain ours. We grant you a non-exclusive, non-transferable right to use the service, including placing the tracking script and any widgets on your sites, while you have an account in good standing. If you send us feedback, we may use it without obligation; everything else you put into the service stays yours under section 5.

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Analytics involves estimation by nature; we work hard on accuracy but do not warrant that any number is error-free.

To the maximum extent the law allows, neither party is liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits, revenue, data, or goodwill. Our total liability for all claims arising out of the service is capped at the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot legally be limited.

You will defend and indemnify us against third-party claims arising from your sites, your content, or your use of the service in breach of these terms, including claims that your measurement of your own visitors violated a law that applies to you. We will defend and indemnify you against third-party claims that the service itself, used as documented, infringes their intellectual property.

These terms are governed by the laws of the State of New Mexico, United States, excluding its conflict-of-law rules. Disputes that we cannot resolve together informally belong to the state and federal courts located in New Mexico, and both parties consent to their jurisdiction. Before filing anything, write to us; almost everything is fixable by email.

We may update these terms as the product and the law evolve. For material changes we will give you at least 30 days' notice by email or in the dashboard, and the new terms apply from the date we name. Continuing to use the service after that date is acceptance. If you do not agree, cancel under section 8 before the change takes effect.

AGHAZADA LLC, New Mexico, United States. Questions about these terms: support@getopen.so.