Support
One address, read by the people who build the product. Write to us about anything: a broken chart, a billing question, an agent that will not connect. We answer within one business day.
Email us
support@getopen.so is the support channel, for customers and for anyone using our MCP connector or embeds. Include the site's slug, what you expected, and what happened instead; a screenshot or the exact error text shortens almost every exchange.
Security reports
Found a vulnerability? Mail support@getopen.so with "security" in the subject line and we will acknowledge within one business day and keep you updated until it is resolved. Please give us a reasonable window to fix the issue before any disclosure, and do not test against data that is not yours.
The rules of the service
How we handle data and what you agree to by using the product: Privacy Policy, Terms of Service, and the Data Processing Agreement. For sales questions, enterprise plans, or migration help, the contact form reaches the same people.